Feedback from previous guests about their experience
78%
liked the resort and would come back again
7.8/10
Very good
Rooms
7.2
Location
9.4
Service
9.4
Dining
8.6
Guest reviews
7.8/10
based on 9 reviews
Don
United States of America,
December
2024
9.0/10
Our stay at this resort was simply amazing! The kids club was a highlight - my daughter had a blast and felt very welcomed, especially by the staff who made her feel independent and happy. The food was fantastic with a wide variety, and we loved the welcoming atmosphere that made us feel right at home. While the rooms were spacious and clean, they felt a bit dated and could use some refreshing. Overall, a great family-friendly experience but with a few minor updates, it could be perfect!
Rooms
7.0
The rooms were spacious and clean, but they felt a little dated and could use some refurbishment.
Service
10.0
The service was exceptional, with staff always smiling and making sure we had everything we needed.
Location
9.0
The resort is in a beautiful area, providing a perfect setting for relaxation and activities.
Dining
9.0
Dining was fantastic, offering a broad choice of delicious food for every meal.
Facilities
9.0
The facilities were impressive, especially the kids club which offered a great range of activities.
Michael
United States of America,
November
2024
8.4/10
We had a fantastic family vacation at Club Med Ixtapa! The beach was absolutely stunning, and there were endless activities to keep everyone entertained. The food was generally excellent with a great variety, but the rooms really need updating. The staff was exceptional, making our stay even more enjoyable.
Rooms
6.0
While the rooms were spacious and serviceable, they badly need a refurbishment as they felt a bit worn and dingy.
Service
10.0
The service was outstanding; the staff went above and beyond to make us feel welcomed and cared for. Special shoutout to the wonderful GOs who truly made our experience memorable!
Location
10.0
The location is perfect, just steps from the beautiful beach and conveniently close to local attractions.
Dining
8.0
Dining was generally great with plenty of delicious options. We especially loved the Mexican cuisine and the fresh seafood, but there were times when the variety felt limited.
Facilities
8.0
The resort facilities were impressive, especially the beach area and various activities available, though the distance from rooms to amenities was a bit inconvenient.
Joe
United States of America,
November
2024
9.2/10
Our family had an unforgettable vacation at this resort, which offers a stunning location filled with lush greenery and direct beach access. The wide variety of activities kept us all entertained, and the meals exceeded our expectations with great quality and selection. However, the humidity can be a little uncomfortable at times, particularly while getting ready for dinner, and you might want to bring your own sunscreen due to the high prices in the boutique.
Rooms
8.0
Our family room was spacious and well-appointed, perfect for our active vacation, though it showed some signs of wear.
Service
10.0
The service was exceptional, with the GOs really standing out by going above and beyond to please guests, especially Ben and Felipe.
Location
9.0
The resort is set in a beautiful and tropical area, directly on the beach, but getting a decent cappuccino in the morning took some patience as the main bar opens late.
Dining
9.0
Dining was a highlight with an amazing variety of fresh food and options that catered well to both adults and kids, but it would have been great to have more breakfast choices.
Facilities
10.0
The facilities were top-notch with plenty of activities like tennis, kayaking, and evening shows, which all contributed to a fun atmosphere.
William
United States of America,
October
2024
8.8/10
We had an incredible time at Club Med Ixtapa, with a perfect mix of activities, relaxation, and delicious food. The staff members were genuinely welcoming, making our family feel right at home. The location is stunning, nestled between the mountains and the ocean. However, there were a few hiccups with the dining service at times, and I wish the Wi-Fi were more reliable. Overall, it was a fantastic family vacation and worth every penny.
Rooms
8.0
The family room was spacious and clean, with plenty of storage and bright decor. It could use a few updates, but overall it served us well since we spent most of our time exploring.
Service
9.0
The service was outstanding across the board. Everyone from the restaurant staff to the sports teams was friendly and accommodating, ensuring we had everything we needed.
Location
10.0
The resort's location is beautiful, surrounded by lush, tropical landscapes and close to Ixtapa for shopping and exploration. The beach is lovely and private.
Dining
8.0
Dining was diverse, with lots of fresh, authentic options that changed daily. Although we enjoyed most meals, some a la carte dishes missed the mark with temperature and quality.
Facilities
9.0
Facilities were excellent, especially the pool area and sports offerings. The entertainment has really improved this year, making it even more enjoyable.
Andrea
United States of America,
October
2024
7.8/10
Our recent stay at Club Med Ixtapa was filled with both incredible memories and some frustrating issues. The location is absolutely stunning, nestled between the Sierra Madre Mountains and the Pacific Ocean, making it perfect for families. The rooms, while spacious and family-friendly, are showing their age and could use some upgrades. The service was mostly cheerful and accommodating, although there were a few hiccups with staff availability at times. Overall, it’s a solid place for family fun, though there are definitely areas that need improvement.
Rooms
7.0
The rooms were spacious and provided excellent amenities for families, including baby cribs and a separate area for kids. However, they felt a bit dated and could use some refreshing.
Service
8.0
The service from the team was warm and welcoming, particularly Frank, who made everything easy for our kids. However, there were occasional lapses in staff availability that could be improved.
Location
9.0
The location is breathtaking, with a palm tree-lined beach that’s perfect for swimming and relaxed family activities. It provides great access to shopping and leisure activities without feeling crowded.
Dining
9.0
Dining was a highlight, with plenty of healthy options and delicious meals. The variety was commendable, making it easy to find something enjoyable for everyone.
Facilities
6.0
The facilities were decent, with a nice pool area; however, there were organizational challenges that impacted enjoyment, such as outdoor dining conditions on mosquito-heavy evenings.
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